FREE SHIPPING FOR ORDERS OVER $45

FAQs

How do I use the Stacey Rose Shoe Repair Kit?

It's super easy to repair shoes using the Stacey Rose Heel Tip Repair Kit!

The Stacey Rose Heel Tip Repair Kit and Heel Tip Box comes with step by step instructions on how to repair shoes using our products. Here’s how you do it:

Step One

Using the needle nose pliers from the Stacey Rose Heel Tip Replacement Kit, hold the top of the shoe in one hand and the needle nose pliers in the other. Grasp the heel tip firmly with the needle nose pliers being careful not to damage the heel. While holding the pliers still, twist the shoe to remove the heel tip from the heel. This will likely result in the heel tip coming away from the heel pin. This might require a bit of effort. Do not twist or pull the pliers as this may sever the heel pin.

Step Two

If the heel tip becomes detached from the heel pin, use the Stacey Rose Heel Pin Removal Tool. Place the drilled circle around the pin, as close to the base of the heel as possible and squeeze. The tool is designed to get in under the pinhead and separate the pinhead from the base of the heel.

Step Three

Using the needle nose pliers, firmly grasp the pinhead. Twist and pull the shoe to remove the heel pin from the shoe. Do not attempt to move, twist or pull the pliers as this may sever the heel pin.

Step Four

If the soft covering of the heel has been damaged (usually caused from wearing the heel tip too low), use the nippers to tidy any overhanging covering (do not pull at the covering).

Step Five

Use the Heel Tip Size Chart to determine the correct heel tip size for your shoe. Heel tips come in a variety of sizes, colours and pin widths. Place the heel pin in the the heel ensuring the heel tip is correctly aligned with the heel. The pin should be a snug fit (not too tight but not too loose). Using a hard surface (that cannot be damaged), firmly hold the front of the shoe and strike the heel tip on the surface. This will force the heel pin into the heel. You may need to repeat this until the heel pin is no longer visible. If the heel tip has moved, use the needle nose pliers to realign the heel tip to the heel.  

For instructional videos, before and after pictures and tips and tricks on how to Love Your Shoes New, visit www.staceyrose.com.au

You can also check out the Stacey Rose Instagram account and YouTube channel where you'll find many more helpful tips, pictures and videos on shoe repair. 

 

What should I do if my order hasn't arrived?

Hmmm...so you're still waiting for your order? That's no good, as we're sure you're as excited to receive your parcel as we are about sharing Stacey Rose with you.

 

Please send an email to info@staceyrose.com.au or contact us through our online form and we'll jump straight onto this for you. Let's face it...high heels are important so it will receive our full attention. 

Do I really need to replace my heel tips?

Who has time for shoe repair! Packing up your high heels, driving to the cobbler, returning 3 weeks later (because who has time to get back to the shoe repairer to get your favourite pair of pump shoes)...and I've not even started on the cost!! Let's face it, we all know when it's time to replace our heel tips by that familiar clash of metal meeting concrete (which usually means we've already left it too late). 

There are a few consequences of not replacing your heels tips. These include:

 

How do I know what size heel tip or heel pin I need?

There isn't alot of data available about heel tip pin sizes in ladies shoes. Even popular shoe brands don't readily know what pin sizes they use, apparently it depends on which factory manufactured their shoes. So far, we have identified 5 different pin sizes across the globe of which, the most popular sizes have proven to be 2.9mm and 3.04mm (commonly referred to as 3mm) followed closely by 2.5mm. Different Heel Tip Pin Sizes - Stacey Rose Unfortunately, you won't know which heel tip pin size you need until you remove the existing pin. With regards to what size heel tip you need that's the easy part. Just use the Stacey Rose Heel Tip Size Guide to measure your shoes heel tip. Luckily, we've taken all the hassle out of this. Simply order the Stacey Rose Heel Tip Box and we'll provide you with over 100 pairs of heel tips that cover different sizes, colours and pin widths. Don't forget to pair your purchase with the Stacey Rose Heel Tip Replacement Kit which gives you all the tools necessary to fulfill your heel tip replacement needs.

 

What is Stacey Rose's Shipping Policy?

Let's face it, as a fellow shoe lover I know the impact of having your favourite pair of shoes out of action. Given this, we aspire to pack your order the day it is received so that it is shipped the following buisness day.  
 

What is Stacey Rose's Returns Policy?

We know that online shopping sometimes means your deliveries turns out to be different to what you expect.

As a small business we hope you LOVE our products as much as we do but, we also understand that this won't always be the case. We are happy to offer a full refund for items returned within 14 days of receipt that have not been used (you will need to cover return postage). Products will need to be packaged as they were received to avoid damages. Refunds will be processed utilising the same method used for purchase.

Please contact us by sending an email to info@staceyrose.com.au or through our online form if you wish to return your product.

Does Stacey Rose ship internationally?

We sure do! We ship to Australia, New Zealand, USA, Canada, UK, Europe, Asia and many other locations. If you’re located in Australia we offer free postage for orders over $45. If in doubt simply contact us via the online form, email or social media and we'll do what we can to make it happen. Here’s just a few of the cities we ship to from around the world.

AUSTRALIA : Adelaide, Brisbane, Cairns, Canberra – Queanbeyan, Central Coast, Darwin, Geelong, Gold Coast – Tweed Heads, Hobart, Melbourne, Newcastle – Maitland, Perth, Sunshine Coast, Sydney, Toowoomba, Townsville, Wollongong.

NEW ZEALAND : Auckland, Christchurch, Dunedin, Gisborne, Hamilton, Invercargill, Napier-Hastings, Nelson, New Plymouth, Palmerston North, Rotorua, Tauranga, Wellington, Whanganui, Whangarei.

USA : Abilene, Akron, Albuquerque, Alexandria, Allen, Allentown, Amarillo, Anaheim, Anchorage, Ann Arbor, Antioch, Arlington, Arvada, Athens, Atlanta, Augusta, Aurora, Aurora, Austin, Bakersfield, Baltimore, Baton Rouge, Beaumont, Bellevue, Berkeley, Billings, Birmingham, Boise, Boston, Boulder, Bridgeport, Broken Arrow, Brownsville, Buffalo, Burbank, Cambridge, Cape Coral, Carlsbad, Carrollton, Cary, Cedar Rapids, Centennial, Chandler, Charleston, Charlotte, Chattanooga, Chesapeake, Chicago, Chula Vista, Cincinnati, Clarksville, Clearwater, Cleveland, Clinton, Clovis, College Station, Colorado Springs, Columbia, Columbia, Columbus, Columbus, Concord, Coral Springs, Corona, Corpus Christi, Costa Mesa, Dallas, Daly City, Davenport, Davie, Dayton, Denton, Denver, Des Moines, Detroit, Downey, Durham, Edison, El Cajon, El Monte, El Paso, Elgin, Elizabeth, Elk Grove, Escondido, Eugene, Evansville, Everett, Fairfield, Fargo, Fayetteville, Fontana, Fort Collins, Fort Lauderdale, Fort Wayne, Fort Worth, Fremont, Fresno, Frisco, Fullerton, Gainesville, Garden Grove, Garland, Gilbert, Glendale, Glendale, Grand Prairie, Grand Rapids, Greeley, Green Bay, Greensboro, Gresham, Hampton, Hartford, Hayward, Henderson, Hialeah, High Point, Hillsboro, Hollywood, Honolulu, Houston, Huntington Beach, Huntsville, Independence, Indianapolis, Inglewood, Irvine, Irving, Jackson, Jacksonville, Jersey City, Joliet, Jurupa Valley, Kansas City, Kansas City, Kent, Killeen, Knoxville, Lafayette, Lakeland, Lakewood, Lakewood, Lancaster, Lansing, Laredo, Las Cruces, Las Vegas, League City, Lewisville, Lexington, Lincoln, Little Rock, Long Beach, Los Angeles, Louisville, Lowell, Lubbock, Macon, Madison, Manchester, McAllen, McKinney, Memphis, Mesa, Mesquite, Miami, Miami Gardens, Midland, Milwaukee, Minneapolis, Miramar, Mobile, Modesto, Montgomery, Moreno Valley, Murfreesboro, Murrieta, Naperville, Nashville, New Haven, New Orleans, New York, Newark, Newport News, Norfolk, Norman, North Charleston, North Las Vegas, Norwalk, Oakland, Oceanside, Odessa, Oklahoma City, Olathe, Omaha, Ontario, Orange, Orlando, Overland Park, Oxnard, Palm Bay, Palmdale, Pasadena, Pasadena, Paterson, Pearland, Pembroke Pines, Peoria, Peoria, Philadelphia, Phoenix, Pittsburgh, Plano, Pomona, Pompano Beach, Port St. Lucie, Portland, Providence, Provo, Pueblo, Raleigh, Rancho Cucamonga, Reno, Renton, Rialto, Richardson, Richmond, Richmond, Riverside, Rochester, Rochester, Rockford, Roseville, Round Rock, Sacramento, Saint Paul, Salem, Salinas, Salt Lake City, San Angelo, San Antonio, San Bernardino, San Diego, San Francisco, San Jose, San Mateo, Sandy Springs, Santa Ana, Santa Clara, Santa Clarita, Santa Maria, Santa Rosa, Savannah, Scottsdale, Seattle, Shreveport, Simi Valley, Sioux Falls, South Bend, Sparks, Spokane, Springfield, Springfield, Springfield, St. Louis, St. Petersburg, Stamford, Sterling Heights, Stockton, Sunnyvale, Surprise, Syracuse, Tacoma, Tallahassee, Tampa, Temecula, Tempe, Thornton, Thousand Oaks, Toledo, Topeka, Torrance, Tucson, Tulsa, Tuscaloosa, Tyler, Vacaville, Vallejo, Vancouver, Ventura, Victorville, Virginia Beach, Visalia, Vista, Waco, Warren, Washington, Waterbury, West Covina, West Jordan, West Palm Beach, West Valley City, Westminster, Wichita, Wichita Falls, Wilmington, Winston–Salem, Woodbridge, Worcester, Yonkers.

Canada : Abbotsford, Airdrie, Barrie, Belleville, Beloeil, Bolton, Bowmanville–Newcastle, Bradford, Brandon, Brantford, Calgary, Campbell River, Cape Breton–Sydney, Charlottetown, Châteauguay, Chatham, Chicoutimi–Jonquière, Chilliwack, Cochrane, Cornwall, Courtenay, Drummondville, Edmonton, Fort McMurray, Fredericton, Georgetown, Granby, Grande Prairie, Guelph, Halifax, Hamilton, Innisfil, Joliette, Kamloops, Kanata, Kelowna, Keswick–Elmhurst Beach, Kingston, Kitchener–Waterloo–Cambridge, Leamington, Leduc, Lethbridge, Lloydminster, London, Medicine Hat, Midland, Milton, Mission, Moncton–Dieppe, Montreal, Moose Jaw, Nanaimo, North Bay, Okotoks, Orangeville, Orillia, Oshawa, Ottawa–Gatineau, Penticton, Peterborough, Prince Albert, Prince George, Quebec City, Quispamsis–Rothesay, Red Deer, Regina, Rimouski, Saint John, Saint-Georges, Saint-Hyacinthe, Saint-Jean-sur-Richelieu, Saint-Jérôme, Salaberry-de-Valleyfield, Sarnia, Saskatoon, Sault Ste. Marie, Shawinigan, Sherbrooke, Sorel-Tracy, Spruce Grove, St. Catharines–Niagara, St. John's, St. Thomas, Stouffville, Stratford, Sudbury, Thunder Bay, Timmins, Toronto, Trois-Rivières, Val-d'Or, Vancouver, Vernon, Victoria, Victoriaville, Welland–Pelham, White Rock, Windsor, Winnipeg, Woodstock.

UK:   Aberdeen, Aldershot–Farnborough, Alfreton, Andover, Ashington, Aylesbury, Bangor, Barnsley, Basildon, Basingstoke, Bath, Bedford, Belfast, Birmingham–Wolverhampton , Bishop's Stortford, Blackburn, Blackpool, Blyth–Cramlington, Bognor Regis, Bournemouth–Poole, Bracknell–Ascot, Bradford, Bridgend, Brighton–Worthing, Bristol, Bromsgrove, Burgess Hill, Burnley, Caerphilly, Cambridge, Cardiff, Castleford–Pontefract, Chatham, Chelmsford, Cheltenham, Chester, Chesterfield, Chester-le-Street, Clevedon, Coalville, Colchester, Coventry, Crawley, Cumbernauld, Darlington, Derby, Dewsbury, Doncaster, Dumbarton, Dundee, East Grinstead, East Kilbride, Eastbourne, Ebbw Vale, Edinburgh, Ellesmere Port, Exeter, Exmouth, Gloucester, Greater Glasgow, Greater London Urban Area, Greater Manchester Urban Area, Grimsby, Guildford, Halifax–Queensbury, Harlow, Harrogate, Hartlepool, Hastings–Bexhill, Haywards Heath, Hemel Hempstead, High Wycombe, Hinckley, Hitchin, Horsham, Huddersfield, Hull, Ilkeston, Ipswich, Kidderminster, Kilmarnock, Leeds, Leicester, Letchworth, Lincoln, Littlehampton, Liverpool–Birkenhead, Livingston, Loughborough, Luton–Dunstable, Macclesfield, Maidenhead, Maidstone, Mansfield, Merthyr Tydfil, Middlesbrough, Milton Keynes, Newark, Newcastle, Newcastle-under-Lyme, Newport, Northampton, Norwich, Nottingham, Nuneaton, Ormskirk, Oxford, Peterborough, Peterlee, Plymouth, Pontypridd, Port Talbot–Neath, Portsmouth, Preston–Leyland, Reading, Redditch, Rotherham, Salisbury, Sandhurst–Yateley, Seaham, Sevenoaks, Sheffield, Sittingbourne, Skelmersdale, Slough , Southampton, Southend, Southport, St. Albans, Stevenage, Stoke-on-Trent, Sunderland, Swansea, Swindon, Tamworth, Telford, Tonbridge, Torbay, Tunbridge Wells, Wakefield, Warrington, Warwick–Leamington, Weston-super-Mare, Widnes–Runcorn, Wigan–Ashton, Winchester, Windsor, Woking, Wokingham, York.

Europe: A Coruna, Aachen, Adana, Adapazari, Adiyaman, Albacete, Alcala de Henares, Alicante, Almere Stad, Almeria, Altona, Amadora, Amsterdam, Angarsk, Ankara, Antakya, Antalya, Antwerpen, Arhus, Arkhangel'sk, Armavir, Astrakhan, Atasehir, Athens, Augsburg, Babruysk, Bacau, Badalona, Bagcilar, Bahcelievler, Balakovo, Balikesir, Banja Luka, Barcelona, Bari, Barnaul, Basaksehir, Batikent, Batman, Belgorod, Belgrade, Bergen, Berlin, Bialystok, Bielefeld, Bielsko-Biala, Bila Tserkva, Bilbao, Biysk, Blagoveshchensk, Bochum, Bochum-Hordel, Bologna, Bonn, Bordeaux, Braila, Brasov, Bratislava, Bratsk, Braunschweig, Bremen, Brescia, Brest, Brno, Brussels, Bryansk, Bucharest, Budapest, Burgas, Burgos, Bursa, Bydgoszcz, Bytom, Cankaya, Carabanchel, Cartagena, Castello de la Plana, Catania, Centralniy, Cergy-Pontoise, Charleroi, Cheboksary, Chelyabinsk, Chemnitz, Cherepovets, Cherkasy, Chernihiv, Chernivtsi, Chisinau, Chita, Ciudad Lineal, Cluj-Napoca, Constanta, Copenhagen, Cordoba, Cork, Corlu, Corum, Craiova, Czestochowa, Debrecen, Denizli, Diyarbakir, Dnipro, Dniprodzerzhyns'k, Donetsk, Dortmund, Dresden, Dublin, Duesseldorf, Duisburg, Dun Laoghaire, Dzerzhinsk, Eimsbuettel, Eindhoven, Eixample, Elazig, Elche, Engel's, Erfurt, Erzurum, Esenler, Esenyurt, Eskisehir, Espoo, Essen, Florence, Frankfurt am Main, Freiburg, Fuencarral-El Pardo, Fuenlabrada, Galati, Gasteiz / Vitoria, Gaziantep, Gdansk, Gdynia, Gebze, Gelsenkirchen, Geneve, Genoa, Gent, Gijon, Gliwice, Goeteborg, Gomel, Granada, Graz, Groningen, Groznyy, Hagen, Halle (Saale), Hamburg, Hamburg-Mitte, Hamburg-Nord, Hamm, Hannover, Harburg, Helsinki, Herne, Horlivka, Hrodna, Iasi, Irkutsk, Istanbul, Ivano-Frankivsk, Ivanovo, Izhevsk, Izmir, Izmit, Jerez de la Frontera, Kahramanmaras, Kaliningrad, Kalininskiy, Kaluga, Kamensk-Ural'skiy, Karabaglar, Karlsruhe, Kassel, Katowice, Kaunas, Kayseri, Kazan, Kemerovo, Khabarovsk, Khabarovsk Vtoroy, Kharkiv, Kherson, Khimki, Khmelnytskyi, Kiel, Kielce, Kirikkale, Kirov, Klaipeda, Koeln, Komsomolsk-on-Amur, Konya, Korolyov, Kosice, Kostroma, Krakow, Kramators'k, Krasnodar, Krasnogvargeisky, Krasnoyarsk, Krefeld, Kremenchuk, Kropyvnytskyi, Kryvyi Rih, Kurgan, Kursk, Kutahya, Kyiv, Las Palmas de Gran Canaria, Latina, Le Havre, Leganes, Leipzig, L'Hospitalet de Llobregat, Liege, Lille, Linz, Lipetsk, Lisbon, Ljubljana, Lodz, Lublin, Luebeck, Luhansk, Lutsk, Lviv, Lyon, Lyublino, Madrid, Magdeburg, Magnitogorsk, Mahilyow, Mainz, Makhachkala, Makiyivka, Malaga, Malatya, Malmoe, Maltepe, Manisa, Mannheim, Marienthal, Mar'ino, Mariupol, Marseille, Merkezefendi, Mersin, Messina, Milan, Minsk, Miskolc, Moenchengladbach, Mokotow, Montpellier, Moscow, Mostoles, Muelheim, Muenster, Munich, Muratpasa, Murcia, Murmansk, Mykolayiv, Naberezhnyye Chelny, Nal'chik, Nantes, Naples, Neue Neustadt, Nice, Nicosia, Nis, Nizhnekamsk, Nizhnevartovsk, Nizhniy Novgorod, Nizhny Tagil, Novi Sad, Novokuznetsk, Novorossiysk, Novosibirsk, Nuernberg, Oberhausen, Odessa, Olsztyn, Omsk, Oradea, Orel, Orenburg, Orsk, Oslo, Osmaniye, Ostrava, Oviedo, Padova, Palermo, Palma, Pamplona, Paris, Penza, Perm, Petropavlovsk-Kamchatsky, Petrozavodsk, Ploiesti, Plovdiv, Podolsk, Poltava, Porto, Poznan, Praga Poludnie, Prague, Prato, Prokop'yevsk, Pskov, Puente de Vallecas, Radom, Reggio Calabria, Reims, Rennes, Riga, Rivne, Rome, Rostock, Rostov-na-Donu, Rotterdam, Ryazan', Rybinsk, Saarbruecken, Sabadell, Saint Petersburg, Saint-Etienne, Samara, Samsun, San Sebastian, Sancaktepe, Sanliurfa, Sant Marti, Santa Cruz de Tenerife, Santander, Sants-Montjuic, Sarajevo, Saransk, Saratov, Sevastopol, Severnyy, Severodvinsk, Sevilla, Shakhty, Simferopol, Sisli, Sivas, Siverek, Skopje, Smolensk, Sochi, Sofia, Sosnowiec, Split, Staryy Oskol, Stavropol', Sterlitamak, Stockholm, Strasbourg, Stuttgart, Sultanbeyli, Sultangazi, Sumy, Surgut, Syktyvkar, Syzran', Szczecin, Taganrog, Tallinn, Tambov, Tampere, Taranto, Tarsus, Ternopil, Terrassa, The Hague, Thessaloniki, Tilburg, Timisoara, Tirana, Tol'yatti, Tomsk, Torun, Toulouse, Trabzon, Trieste, Tula, Turin, Turku, Tver, Tyumen, UEskuedar, Ufa, Ulan-Ude, Ulyanovsk, Umraniye, Utrecht, Valencia, Valladolid, Van, Vantaa, Varna, Vasyl'evsky Ostrov, Velikiy Novgorod, Verona, Vienna, Vigo, Vilnius, Vinnytsia, Vitebsk, Vladikavkaz, Vladimir, Vladivostok, Volgograd, Vologda, Volzhskiy, Voronezh, Vykhino-Zhulebino, Wandsbek, Warsaw, Wiesbaden, Wroclaw, Wuppertal, Yakutsk, Yaroslavl, Yasenevo, Yekaterinburg, Yoshkar-Ola, Yuzhno-Sakhalinsk, Zabrze, Zagreb, Zaporizhia, Zaragoza, Zelenograd, Zeytinburnu, Zhytomyr, Zlatoust, Zurich.